Why Your Exchange Hosting Company Matters

 

Understanding Your Needs

If you’re ordering hosted Exchange, you are probably doing it for an organization, because helping staffs work together is what Exchange does best.

An organization, however, needs the full-featured services available from Exchange, such as public folders, group scheduling and group task lists, to name only a few. Your organization probably also has mail that must be transferred to the new mailboxes. Your organization also may qualify for discounts, because of its size or for other reasons, such as its nonprofit status. Users may have to be trained on the new software.

It also may be best only to implement hosted Exchange in some situations, while implementing local Exchange servers in others. For example, in a large office a local server allows users to continue work even if the Internet connection goes down. You may have decided not to use a local server because maintaining it is too much work for a small or nonexistent full-time staff, but remote monitoring and management can make that maintenance a lot simpler and the local server much more reliable.

These are the kinds of issues that CGNET has been dealing with for 23 years. We supplied email before Microsoft Exchange existed, and we’ve been supporting Exchange ever since it was first released. We are Exchange experts, with experience with all kinds of organizations, with user populations from five to more than 8,500.

Working with us means you get comprehensive answers to all your questions, and dedication to providing you with the best solution, at competitive rates.

Personalized Service

Both while you are setting up your service and afterwards, when your users need support or when you need to make changes, CGNET’s attention to your needs is unmatched.

CGNET prides itself on its nimble, responsive service. Our engineers are highly educated, trained and able to resolve your issues promptly. All of our support calls are handled at our Menlo Park, California, headquarters by full-time specialists. We offer 24/7/365 free technical support by phone, email and instant messaging. If an issue needs to be escalated to a higher level, this happens within 30 minutes. Even our top executives are available, if need be. If a client needs to talk to the president, it can be done, quickly and happily.

With CGNET, you never feel as if you’re struggling to get help in the maze of a bureaucracy. We’re here for you when you need us.

Reputation and Dependability

Elsewhere on this site, you can see how we guarantee the dependability of our technology. But we also must mention the dependability of our company.

We’ve been around for 23 years, and we expect to be around for many more. If you need CGNET in the future, we’ll be there. We also have a track record and references of which we’re justifiably proud, which we can supply on request. Our customers know that we have come through when we were needed, and they’re willing to say so.

We invite you to become part of a continuing, mutually beneficial relationship.

Contact Us

CGNET is happy to offer free consultation with senior engineers to select the Exchange alternative appropriate for your organization. Call +1 650 833 6036, email sales@cgnet.com, or click here.