Resolve Outlook and Office 365 issues with this Tool

Office 365 boasts their 99.9 percent service availability, but on the slim chance, a disturbance in your service occurs. Like having problems with your email, network connection, or a colleague who unintentionally removes your access to the shared mailbox, you need to be able to assess the issue and work to get it resolved in a timely manner.

With the Support and Recovery Assistance for Office 365, those issues can be dealt with more effectively. The Support and Recovery Assistance for Office 365 is an easy-to-use app that asks you simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf.

Currently, the Support and Recovery Assistance for Office 365 is capable of focusing on some of the more common issues people encounter with Outlook, but will offer new troubleshooting and resolution capabilities soon. The Support and Recovery Assistant will update itself once these new capabilities are added.

Installing the Support and Recovery Assistant

Visit diagnostics.outlook.com to install the Support and Recovery Assistant

Running the Support and Recovery Assistant

1. Sign in
2. Select the Outlook problem you want to troubleshoot
3. Wait for the testing to complete
4. Review the test results: suggest solutions if it succeeds or if it fails.

Microsoft Support and Recovery Assistant video below