Customer Feature: 3Strands

Here at CGNET we like to say that we identify with the mission of our customers.  Put more plainly, one of the things that gets us up in the morning (or keeps us up late at night) is that we love the work our customers do, and want to help any way we can.  Here’s an example.

We received an inquiry about helping set up Office 365 with a new (to us) non-profit, called 3Strands (here you can Learn about 3 strands global).  They are a small organization, without much in the way of IT assistance.  Despite that, I went ahead and worked with them to get a discounted Office 365 subscription and get their email copied to their new system.  I was fortunate to work with a volunteer who did have some technical skills, so we were collectively able to navigate online help articles and such and get everyone set up.  We sent out a note on the day of the turn-up of Office 365, and over the next couple of days got all the mail moved into their new system.  For the win, as they say!

Today I received a package from 3Strands containing a couple of woven bracelets, as a way of thanking me for my help.  It was totally unexpected but very cool.  3Strands is committed to working to end human trafficking, which is an all-too common issue.  Their recent expansion, working with craftspeople in Nepal, brings me full-circle back to other customers we have who are working in Nepal.

I’ve seen other examples of organizations working in micro-finance to empower individuals (often women) who have been marginalized for one reason or another.  3Strands fits in that mold.  It’s a great organization and we’re happy to be working with them.

Dan Callahan
About the Author
I'm the VP of Global Services at CGNET. I manage our Information Security and Cloud Services businesses. I wear a lot of hats. Professionally, I'm a builder of businesses. Outside of work, I'm a hobby farmer, chef, skier, dog walker, jokester, woodworker, structuralist, husband and father.
One Comment
  1. Jen Bulotti Reply
    Thanks to your team! You rocked the attentive customer service, and provided hands-on support when we needed it most, eliminating any potential lag in the critical work we do to help survivors of human trafficking. We are so grateful!

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