CGNET Careers

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IT Admin/Tech Assistant (Charlotte, NC)

 

CGNET is looking for a motivated, technically oriented person to join its IT support group as a full-time Admin/Tech Assistant. This position is dedicated to supporting the IT Department of a specific client, a philanthropic organization based in Charlotte, North Carolina.

About the position:

The IT department supports voice, data, video, security and web technologies for approximately 50 employees: e.g., phones, computers, audio visual, building passes, and internet connectivity. The Admin/Tech Assistant is part of a team that includes the IT Director, the Network Engineer, internal partners (Finance, Communications, Evaluation, Events, Facilities, and HR), and external vendors (Shoretel, Verizon, Level3, AT&T, Unified AV, Universal Pro and CGNET).

Starting pay is in the $20-28 per hour range, dependent on experience and/or qualifications. The position has excellent growth potential.

Responsibilities:

 Normal activities include administrative support for the IT department, vendor management, initial basic technical support, technical support monitoring & tracking, audio visual support, and end user training. The Admin/Tech Assistant will escalate any complex technical problems to the Network Engineer or IT Director.

Administrative tasks:

  • Daily calls, correspondence, email, informal exchanges.
  • Follow up and track IT requests, schedule meetings, and coordinate director’s calendar.
  • Coordinate logistics with internal and external partners.
  • Maintain asset tracking management system.
  • Help prepare departmental budget, help track monthly expenditures against budget, and document variances.
  • Support monthly expense report documentation and submission.
  • Participate in monthly meetings with Finance staff to reconcile expensed assets, fixed assets, asset locations, and asset disposals.

Vendor management:

  • Organize documentation for purchases, shipments, and invoices.
  • Partner with Accounts Payable on payments of invoices, processing of returns, and repairs.
  • Coordinate scheduling and delivery of vendor service and maintenance.
  • Support yearly vendor review process, including service level agreements, contract renewals, and contract modifications.

Technical assistance:

  • Answer calls for technical support, and comfortably answer first level tech support questions.
  • Track and assist the Help Desk, dispatching techs, producing monthly metrics, and tracking internal satisfaction.
  • Ensure IT resources are tidy and up-to-date and ensure that support contracts are in place and key contacts are available.
  • Schedule periodic system tests, confirm daily backups are running, and participate in yearly disaster recovery tests.

A/V support:

  • Confirm that all AV room setups are ready for scheduled and unscheduled meetings.
  • Coordinate with Events Staff to support AV requirements for upcoming meetings.
  • Work with internal and external presenters to ensure AV equipment performs properly during their presentations and events.
  • Provide as needed support for meetings with complex AV requirements.

Training:

  • Facilitate staff installation and training for the organization’s tools & resources including: phones, tablets, desk phones, laptops, collaboration spaces, videoconferencing, room AV, electronic identity, electronic security, internet connectivity, Outlook, Word, Excel, Gifts Online, contact management, and collaboration spaces.
  • Identify internal and external resources for peer networking and training.

 Requirements & Qualifications:

  • HS diploma or equivalent required; some college or advanced training in IT or office administration preferred.
  • Experience with MS Outlook, Office, Word and Excel required
  • Some familiarity with Apple hardware (iPhones and iPads) and Microsoft PC systems helpful
  • Strong telephone and interpersonal skills required
  • Solid organizational skills, including attention to detail required
  • Strong self-motivation, willingness to follow instructions, and good communications skills required

Contact information: If you are interested, please go to our website and download and complete the application found on our Careers page – cgnet.com/careers.

Please submit a cover letter, resume, and the completed application to job135@cgnet.com.

CGNET is a privately held, profitable company with its headquarters in Mountain View, California, and people on the ground on four continents. CGNET’s growing business involves providing global IT support to clients in 100 countries, as well as back-office support to our sales force.  Our clients are foundations, UN agencies, conservation and relief organizations, as well as other social benefit organizations.  From our HQ we monitor and maintain networks and systems around the world.  Further information is available at www.cgnet.com.

 

What’s it like to work at CGNET? Here are a few reviews from past and current staff:

“CGNET feels like family.  We are a close-knit, informal and friendly group who really care about each other.  Many of us have worked here for several years; some of us, for decades.  Upper management is extremely flexible and caring in a holistic way you won’t find at many other companies.  And we love bringing new people into our ‘family’; we try to welcome each one like a long-lost relative!”

“Management is very communicative, fair and supportive.  People are treated well.  The lifestyle is good:  People who join tend to stay with the company.”

“Bosses who care about you as a person.  Encouragement to improve your skills for work and life.  Knowing that your company is helping the people who help others do their work.”

“Lots of purpose and learning, with very little nonsense.”

“Really smart group of people.  Fabulous collection of clients, foundations and non-profits.  They care about the work they do and you feel good for feeling that you have made a difference in areas that matter.   On top of the latest technologies in the communication space.  A truly global focus.  Generous benefits and real caring for employees.”

 

Contact us

559 Clyde Ave Suite 220
Mountain View, CA 94043

 

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