Sometimes I get to write about cool topics, like CGNET alumni in the news. Other times, I need to update you on...
Dan Callahan
Build a Help Desk Users Will Love
OK, who is kidding whom here? You cannot build a help desk users will love. But you can build a help desk that users...
Follow These Tips to Manage Teams Sprawl
I want to talk today about how to manage Teams sprawl. I will cover the options available to you to manage Teams...
Watch for These Emotional Triggers in Phishing Messages
I received a note last week from Marco Van den Berg, CIO of the International Rice Research Institute. Marco had read...
Protect Your Organization Against These Common Phishing Attacks
Phishing. Yeah, we get it. We're supposed to educate our users on phishing attacks and how to prevent them. Today I'm...
Tune Azure MFA to Balance Security and User Experience
It is useful to remember that you can overcome objections to change if you understand how that change makes people...
Work Smarter with MyAnalytics. Or Not.
You have no doubt heard the phrase “work smarter, not harder”. (This can be especially annoying if the phrase was...
How to Respond to the Kaseya Ransomware Attack
By now you have no doubt heard about the Kaseya ransomware attack. And you want to know: does it affect my...
How to be More Productive (Without Driving Yourself Crazy)
Someone complained to me that they could not seem to find the time to accomplish a particular task. In other words,...
How to Manage Delegated Calendar Access in Teams
You learn something new every day, isn’t that what they say? Well, I learned something about Teams recently while...
Are COVID-19 Tracking Apps on Your Mind?
Some customers have asked me about COVID-19 tracking apps. Welcome to the dawning post-pandemic world. I confess I did...
A Field Guide to Returning to the Office
I am hearing from organizations who are making plans for at least a limited return to the office this summer or fall....
Microsoft’s Migration Manager May Be a Game-Changer
I will admit it: I am a bit conflicted. I want to tell you about Migration Manager, a tool from Microsoft that makes...
What is Our Role in Digital Transformation?
Bear with me, folks. If I were in a click-maximization mode I would tell you how to turn on “Together” mode in Teams....
Notes from a Teams Adoption Journey
I want to share some insights from a project I am involved with, implementing Teams in an organization. I like to...
Know Your Enemy: The State of Ransomware in 2021
I recently came across a report from the security firm Sophos, describing the state of ransomware in 2021. Here is a...
Microsoft Business Voice: What, Why and How
What is old is new again. You may have heard that expression. Well, it might apply to Microsoft Business Voice. Yes,...
Build a Solid Disaster Recovery Plan
I have been working with a customer lately, helping them put together a set of security policies. We were making good...