It goes without saying that in today’s digital age, organizations rely heavily on their IT infrastructure to run...
IT Management
Ask These Questions When Selecting an MSP
You’ve decided it’s time for your organization to select a managed service provider (MSP) to work with you on all...
Pros and Cons of the MSP Model for Smaller Organizations
For most of CGNET’s 40 years, we have worked on a time and materials basis. In recent years, however, many customers...
7 Habits of Highly Effective IT Support Staff
Many years ago, I read Steven Covey’s “7 Habits of Highly Effective People.” After much yellow highlighting and...
What is Change Management Consulting and When Do You Need It?
I was talking with a customer today, and she was describing the launch of a project to replace the organization’s...
Tips for Creating Generative AI Policies
Generative AI is suddenly everywhere. Students are using it in to help with schoolwork. Teachers are using it to draw...
How to Get Your Project Unstuck
I did something unusual last week. I met a person for lunch and a meeting. In person. It was wonderful. I could talk...
Try These 2023 New Year’s Resolutions
I am not a fan of New Year's resolutions. My reasoning is part philosophical, part curmudgeonly. That said, I would...
Match the Scale of the IT Provider to the Size of Your Nonprofit Budget
I recently wrote about the challenge facing foundations who want to fund IT and cybersecurity work in the nonprofits...
DEI Helps You Build a More Robust Team
Let me offer another of those confluence-of-events posts for you. I have been thinking about diversity, equity, and...
How to Frame Your Grants Management System Selection
Is it something about Spring? In just the last couple of days two organizations have asked me about helping them...
Have You Tried the Buddy System?
No doubt you have heard of the buddy system. You probably have experience with it. When I learned scuba diving the...
Make Small Changes to Be a Better Manager
I am in the middle of a week-long security training (Microsoft 365 Compliance Center; expect a post soon) but decided...
Hot Desking Challenges and How to Manage Them
We have all had to cope with the changes caused by COVID-19, no? Last spring and summer we were talking about “return...
Get Creative to Manage Employee Turnover
Employee turnover is a big topic these days. It even has a fancy name, which tells you it is a thing: The Great...
Create an Organizational Dashboard and Change the World
If you look at John Mohr’s LinkedIn profile, you will see he says, “Let’s solve hard problems and change the world.”...
You Are on the Hook for Governing No-Code Development
One of the things that I admired about MIT’s introductory computer science class is that it focused on the structure...
Get Ready as Staff Return to Work
Return to work. More accurately, return to THE work, meaning return to “the office.” It has been a topic of...