Is it something about Spring? In just the last couple of days two organizations have asked me about helping them...
IT Management
Have You Tried the Buddy System?
No doubt you have heard of the buddy system. You probably have experience with it. When I learned scuba diving the...
Make Small Changes to Be a Better Manager
I am in the middle of a week-long security training (Microsoft 365 Compliance Center; expect a post soon) but decided...
Hot Desking Challenges and How to Manage Them
We have all had to cope with the changes caused by COVID-19, no? Last spring and summer we were talking about “return...
Get Creative to Manage Employee Turnover
Employee turnover is a big topic these days. It even has a fancy name, which tells you it is a thing: The Great...
Create an Organizational Dashboard and Change the World
If you look at John Mohr’s LinkedIn profile, you will see he says, “Let’s solve hard problems and change the world.”...
You Are on the Hook for Governing No-Code Development
One of the things that I admired about MIT’s introductory computer science class is that it focused on the structure...
Get Ready as Staff Return to Work
Return to work. More accurately, return to THE work, meaning return to “the office.” It has been a topic of...
Build a Help Desk Users Will Love
OK, who is kidding whom here? You cannot build a help desk users will love. But you can build a help desk that users...
Build a Solid Disaster Recovery Plan
I have been working with a customer lately, helping them put together a set of security policies. We were making good...
The Pandemic and Lessons Learned
The pundit class is often quick to seize on “lessons learned” from whatever event has recently taken place. The...
The SSPR Solution: A Quick Fix for Routine Requests
Since the start of the pandemic, IT staff has had to adapt to new challenges. Supporting end-users is no longer as...
It’s Time to Document Your Workflows
Three things happened this week that got me thinking about the need to document your workflows. I’ve been working with...
7 Ways to Reach Out to Your Users During COVID-19
We’ve heard of several great cases of IT managers going the extra mile to help users during COVID-19, particularly to...
How to Run I.T. during the COVID-19 Pandemic
Last week, we wrote about how IT managers can prepare for the COVID-19 coronavirus pandemic. Several IT managers...
5 Ways IT Managers Can Prepare for a Coronavirus Epidemic
We know so little about the Coronavirus epidemic so far – how serious it will be; how long it will last – that it’s...
Can We Evaluate Grants Yet?
Is it possible to say anything actionable about appropriate IT for measuring the social impact of a foundation’s...
Are You Paying Attention to Your Ability to Influence?
Considering Your Ability to Influence I was on a call this week, as part of the...