One of the things that I admired about MIT’s introductory computer science class is that it focused on the structure...
IT Management
Get Ready as Staff Return to Work
Return to work. More accurately, return to THE work, meaning return to “the office.” It has been a topic of...
Build a Help Desk Users Will Love
OK, who is kidding whom here? You cannot build a help desk users will love. But you can build a help desk that users...
Build a Solid Disaster Recovery Plan
I have been working with a customer lately, helping them put together a set of security policies. We were making good...
The Pandemic and Lessons Learned
The pundit class is often quick to seize on “lessons learned” from whatever event has recently taken place. The...
Skype is Retiring. It’s Time to Move to Teams.
** Quick Update: Thanks to one of our customers for pointing out to us that the Skype retirement is ONLY for Skype for...
The SSPR Solution: A Quick Fix for Routine Requests
Since the start of the pandemic, IT staff has had to adapt to new challenges. Supporting end-users is no longer as...
It’s Time to Document Your Workflows
Three things happened this week that got me thinking about the need to document your workflows. I’ve been working with...