It usually starts innocently enough. Marketing needs a better email tool, so someone signs up for one. Finance finds...
Jackie Bilodeau
Time to Take Out the AI Trash
We've spent a lot of time talking about what AI can create. Documents, meeting summaries, presentations, images,...
What IT Should a 25-Person Organization Actually Outsource?
If you have 25 employees you probably don't need a 5-person IT department. You may not need a one-person IT...
Microsoft Copilot Cowork: Your AI Assistant Just Got a Job
For the past couple of years, workplace AI has mostly looked like this: You ask it a question, and it gives you an...
Please Stop Pasting That into ChatGPT
At home, when we have a question, many of us [raises hand] now choose to ask AI instead of Google. At the same time,...
Microsoft 365 Is Becoming an AI Operating System
For years, Microsoft 365 was basically a very large toolbox. Need to write something? Word. Work with numbers? Excel....
Try Out Copilot the Smart Way
For smaller nonprofits that have been curious about Microsoft Copilot but reluctant to start buying licenses,...
How to Build an AI Policy That Works
A customer recently reached out to us for some basic advice on setting up an AI policy for his organization. It’s a...
Congratulations. You’re the IT Department Now.
There is a very specific way IT departments are created at large companies. There are job descriptions, interviews,...
Microsoft Keeps Renaming Everything. So I Made You a Cheat Sheet.
There are three certainties in life: death, taxes, and Microsoft renaming a product approximately six minutes after...
Your Microsoft 365 Tenant Knows Too Much
If you really want to understand your organization, you could interview the leadership team. You could survey...
Cybersecurity Begins in the Boardroom
Most nonprofit boards spend their meetings talking about budgets, fundraising, programs, staffing, and long-term...
Why IT is Starting to Look More Like Air Traffic Control
For decades, IT departments were essentially mechanics. Something broke, they fixed it. Someone couldn't print, they...
Five Microsoft 365 Features You’re Already Paying For (But Probably Never Use)
At CGNET, we often get to deliver the happy news: “You know you already own that, right?” If your organization is like...
Microsoft Is Changing How You Sign In. Are You Ready?
If your organization uses Microsoft Entra ID for authentication, an important security change is on the horizon. And...
KnowBe4’s New Licensing, Simplified
If you've been a KnowBe4 customer for a while (as many of our customers have), you've probably noticed that things...
How AI is Reshaping Cybersecurity
If you listen to all the marketing out there, you'd think artificial intelligence is either about to save...
Your Donor Database Is a Target. Do You Treat it Like One?
Most nonprofits think about their donor database simply as a fundraising tool. But sadly, hackers think about it as a...