OK, who is kidding whom here? You cannot build a help desk users will love. But you can build a help desk that users...
IT Management
Build a Solid Disaster Recovery Plan
I have been working with a customer lately, helping them put together a set of security policies. We were making good...
The Pandemic and Lessons Learned
The pundit class is often quick to seize on “lessons learned” from whatever event has recently taken place. The...
The SSPR Solution: A Quick Fix for Routine Requests
Since the start of the pandemic, IT staff has had to adapt to new challenges. Supporting end-users is no longer as...
It’s Time to Document Your Workflows
Three things happened this week that got me thinking about the need to document your workflows. I’ve been working with...
7 Ways to Reach Out to Your Users During COVID-19
We’ve heard of several great cases of IT managers going the extra mile to help users during COVID-19, particularly to...
How to Run I.T. during the COVID-19 Pandemic
Last week, we wrote about how IT managers can prepare for the COVID-19 coronavirus pandemic. Several IT managers...
5 Ways IT Managers Can Prepare for a Coronavirus Epidemic
We know so little about the Coronavirus epidemic so far – how serious it will be; how long it will last – that it’s...
Can We Evaluate Grants Yet?
Is it possible to say anything actionable about appropriate IT for measuring the social impact of a foundation’s...
Are You Paying Attention to Your Ability to Influence?
Considering Your Ability to Influence I was on a call this week, as part of the...
How to Hire an IT Support Company
Sometimes, clients ask us to help them hire an IT services company. For example, a foundation recently asked us to...
IT Support for the Small Foundation
If your foundation, or other organization, has less than about 30 staff, you probably don’t have a full-time IT...