I asked ChatGPT who gave it a moral compass. It replied: “I don’t have a conscience. I have guardrails.” That’s not philosophy; that’s product design. And if that answer doesn’t make you pause, it should. Your AI Didn’t Get Wiser. It Got Trained. Perhaps you’ve...
I tend to look on the bright side of most things -- and that includes AI. I’m genuinely happy to see AI replace certain frustrations, like navigating a nonsensical pharmacy phone menu just to ask about a prescription refill. I use AI tools constantly and, overall, I...
Right now, one of the buzziest topics in AI is something called agentic AI. The name sounds a little intimidating, but the idea behind it is actually pretty straightforward. Instead of AI just answering a question or handling one task at a time, agentic AI works more...
I know that many (most?) of our customers have already rolled out AI tools within their organizations -- or they are about to -- and I’m sure it feels like a big leap forward in this ever-evolving world of technology. Suddenly, staff can ask questions in plain English...
