I first tried Microsoft AI in 2023, when the company introduced Copilot as its “everyday AI companion.” ChatGPT was all the rage, and the idea was genuinely exciting: AI inside Word and Outlook, no more window-switching, no more cutting and pasting. The reality was...
For decades, IT departments were essentially mechanics. Something broke, they fixed it. Someone couldn't print, they fixed it. The Wi-Fi went down, email stopped working, or a laptop decided it had reached the end of its patience? IT grabbed the toolbox. That work...
For months, my former CGNET colleague Tim Haight had been talking with Ani, Grok's companion persona, the way you talk to someone at a bar who is funny, attentive, flirtatious — and somehow never checks her phone. She was warm, engaging, endlessly available. It felt,...
At CGNET, we often get to deliver the happy news: “You know you already own that, right?” If your organization is like most, Microsoft 365 has become part of the furniture. It's there every day, quietly helping everyone get work done. You probably use Outlook for...
